3star Terms & Conditions – Complete Platform Usage Guide

In this Terms & Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

Account registration at 3star is subject to the following conditions, which every user must fully comply with:

• You must be an individual aged at least 21 years old at the time of registration. 3star reserves the right to request proof of age at any time and to close the account if the age requirement is not met.
• Each individual is only permitted to register one (1) account only. Registering multiple accounts under the same individual is a serious violation that may result in the termination of all associated accounts and forfeiture of balances.
• All information provided during registration — including your full name, phone number, and payment details — must be accurate, correct and up to date. Providing false information is grounds for immediate account termination.
• An active Malaysian phone number is required for registration and OTP verification. The number provided must be registered in the user's own name.
• Users are solely responsible for maintaining confidentiality their account password. 3star will not be held responsible for any losses arising from the disclosure of a password to a third party.
• 3star reserves the right to request identity verification documents (KYC) at any time, particularly before processing withdrawals that exceed a specified threshold. Users who fail to complete the KYC process within the given timeframe may have their withdrawal function temporarily suspended.

3star offers a wide range of deposit and withdrawal methods tailored to the needs of Malaysian users. All financial transactions on the 3star platform are subject to the following conditions:

3.1 Deposit

• The minimum deposit is RM 10 for all available payment methods.
• Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and other FPX-supported banks).
• All deposits must be made using a payment method that is registered under the user's own name. Deposits using another person's account or payment method are strictly prohibited.
• 3star does not charge any fees for deposits. However, payment providers may impose their own fees, which are beyond 3star's control.
• Deposits are processed automatically – eWallet and DuitNow transactions are typically credited in under 10 seconds. FPX may take 1–3 minutes depending on the bank's system. Any delays caused by the bank or payment provider are beyond 3star's control.

3.2 Withdrawals

• The minimum withdrawal amount is RM 50 per transaction. Daily and weekly withdrawal limits vary according to the user's VIP tier.
• Withdrawals can only be made to the same payment method used for the deposit, and must be under the same account holder's name.
• Prior to the first withdrawal or any withdrawal exceeding a specified limit, 3star reserves the right to request identity verification. This process is a standard security measure to protect users.
• 3star will process withdrawals within the timeframe set according to the user's VIP tier. External factors such as bank processing times are beyond 3star's control.
• Bonus funds that have not met the rollover requirement cannot be withdrawn. Only net winnings that exceed the rollover requirement are eligible for withdrawal.

All games available on the 3star platform — including slots, live casino, table games, e-sports, lottery, and all other categories — are subject to the following rules:

• All digital games use a Random Number Generator (RNG) that has been independently audited by accredited international auditing bodies. The outcome of every round is entirely random and cannot be manipulated by any party, including 3star itself.
• Every game round or hand has a unique ID that is recorded. Users may request a review of a specific round's records through customer support within 90 days of the date the game took place.
• The RTP (Return to Player) value for each game is as stated by the respective game provider and is displayed in the game information section on the 3star platform. RTP is a long-term statistical figure and does not guarantee winnings for any individual session.
• Should a technical malfunction occur during gameplay — such as an internet connection disruption or system failure — 3star will return the relevant stake to the user's account based on the game state verifiable from system records.
• Any attempt to manipulate game outcomes by any means — including the use of automated software (bots), bug exploitation, or other unauthorised methods — is strictly prohibited and may result in immediate account termination.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface. These limits may vary based on the user's VIP tier or any ongoing promotions.

3star offers a variety of bonuses and promotions to users from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms stated for each individual promotion:

• All bonuses may only be claimed once per user (based on phone number, IP address, and payment method) unless otherwise stated in the relevant promotional terms.
• The rollover requirement (turnover requirement) for each bonus is clearly stated on the relevant promotions page. Bonuses may not be withdrawn until the rollover requirement has been met in full.
• All bonuses have a validity period. Bonuses that are not used within that period will expire and be automatically voided without further notice.
• 3star reserves the right to void any bonus or winnings obtained through promotional abuse, including but not limited to: the use of multiple accounts, coordinated betting among multiple users to fulfil rollover requirements with artificially minimised risk (bonus abuse), or fraud of any kind.
• The welcome bonus for new members is only available to accounts that make a first deposit. Accounts that are registered but have not made any deposit within 30 days of registration are not eligible for certain promotions.
• In the event of a conflict between promotional text appearing in marketing communications and the terms published on this Terms & Conditions page, the terms set out in this document shall prevail.

The 3star VIP Rewards Programme is designed to provide ongoing benefits to loyal players. Enrolment is free and automatic – every bet you place contributes toward your VIP level.

• VIP points are accumulated automatically based on actual wagering amounts (not deposits). The VIP points accrual rate may vary by game category.
• There are five VIP tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier comes with its own set of benefits, including weekly cashback rates, withdrawal limits, access to exclusive tables and priority customer support.
• Weekly cashback is calculated based on net loss for the period from Monday 00:00 to Sunday 23:59 each week. Cashback is automatically credited to your account every Monday morning.
• 3star reserves the right to revise cashback rates, VIP tier upgrade requirements and other benefits within the VIP programme from time to time, with notice provided to members.
• VIP points may expire if an account remains inactive for 90 consecutive days with no wagering activity. Users who return to active play after an inactive period will begin accumulating points again from the appropriate tier.

The following activities are strictly prohibited on the 3star platform and may result in immediate account termination, forfeiture of balance and, where necessary, legal action:

• Use of multiple accounts: Each individual is only permitted to hold one account. Creating or using multiple accounts for any purpose is strictly prohibited.
• Use of bots or automated software: The use of any software, scripts, or automated methods to play games or interact with the platform is strictly prohibited.
• Money laundering: The 3star platform must not be used for any money laundering activities or the financing of illegal activities. All suspicious transactions will be reported to the relevant authorities.
• Fraud and misconduct: Any attempt to defraud the platform, other players, or 3star staff is strictly prohibited.
• Customer support abuse: Any attempt to manipulate or threaten 3star customer support staff is strictly prohibited and may result in account termination.
• Access from restricted regions: Using a VPN or any other method to conceal your actual location in order to access the platform from a restricted region is strictly prohibited.

A user's account may be terminated under the following circumstances:

• Voluntary account closure by user: Users may request the closure of their own account at any time by contacting 3star customer support. Any valid balance (after deducting bonuses that have not met the rollover requirements) will be processed for withdrawal.
• Termination by 3star for breach: 3star reserves the right to suspend or terminate any account found to be in breach of any part of these Terms & Conditions without prior notice. In such cases, the account balance may be forfeited depending on the nature of the violation.
• Self-exclusion: Users who wish to take a break from the platform for responsible gambling reasons may request a temporary self-exclusion (6 months to 1 year) or a permanent one. Self-excluded accounts cannot be reactivated during the exclusion period, even at the user's own request.
• Inactive account: Accounts that show no login or betting activity for 12 consecutive months may be closed automatically. Users will be notified prior to closure and given the opportunity to claim any remaining balance.

3star is committed to resolving all user complaints and disputes in a fair, timely and transparent manner. Our complaints procedure is as follows:

• Any complaints or disputes relating to games, transactions, or services should be reported to 3star customer support as soon as possible via live chat within the platform or by email at support@3star-bangla.com.
• Please include complete details when submitting a complaint: your account ID, the date and time of the incident, the round ID (if applicable), and a detailed description of the issue.
• 3star will acknowledge receipt of a complaint within 24 hours and will endeavour to provide a resolution within 5 business days for most cases. More complex cases may require additional time.
• The outcome of completed game rounds is final and cannot be disputed unless there is clear technical evidence of a system failure that can be verified through the platform's records.
• If a user is not satisfied with the resolution provided, they may request a review by a 3star customer support supervisor.

3star takes its social responsibility seriously. We believe gaming should remain a form of entertainment, and we provide tools and support to help users stay in control.

• Users may set daily, weekly, or monthly deposit limits via account settings. Limits may be reduced at any time with immediate effect, but increases are subject to a 24-hour waiting period.
• Features session time limits allows users to set a maximum amount of time that can be spent on the platform per session.
• Users may apply for temporary self-exclusion (minimum 6 months) or permanent exclusion at any time. The request will take effect within 24 hours and cannot be reversed during the selected period.
• If you feel that your gambling habits may be becoming a problem, please contact 3star customer support or refer to the help resources available on the Responsible Gaming us.
• The 3star platform is intended for adult entertainment. Anyone experiencing serious financial difficulties should not use the platform as a means of resolving their financial problems.

To the extent permitted by applicable law, 3star shall not be liable for:

• Any financial losses incurred by users as a result of betting activity on the platform, including losses from gameplay, bet outcomes, or game volatility.
• Service disruptions caused by factors beyond 3star's control, including internet infrastructure failures, cyberattacks, natural disasters, or decisions made by regulatory authorities.
• Delays in processing deposits or withdrawals caused by third-party systems such as banks, e-wallet providers, or payment networks.
• Any losses arising from unauthorised use of a user's account due to the user's own negligence in safeguarding their login credentials.
• Content or services provided by third-party game providers operating within the 3star platform – although we make every effort to partner only with responsible and licensed providers.

However, 3star does not disclaim liability for negligence directly caused by its own actions, fraud committed by 3star, or death or personal injury resulting from 3star's negligence.

3star reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without requiring prior consent from users, subject to reasonable notice.

• Amendments to these terms take effect upon publication of the updated version on this page. The "Last Updated" date at the top of the page will reflect the date of the most recent amendment.
• For material amendments that significantly affect user rights, 3star will endeavour to provide notice via email or in-platform notification at least 7 days before the amendment takes effect.
• Continued use of the 3star platform after any amendment takes effect constitutes full acceptance of the revised terms.
• If you do not agree with any amendments, you have the right to stop using the platform and request account termination along with the withdrawal of your remaining balance.

For any enquiries regarding these Terms & Conditions, please contact the 3star customer support team via live chat available 24 hours a day, or by email at support@3star-bangla.com. We will do our best to respond to your enquiry as promptly as possible.